The version applicable to your relationship is the one presented and accepted during registration or the applicable activation process. You can save this page using your browser’s Print function.
1. Data on the computer
The Customer’s data remains theirs, on their Mac or Windows computer, subject to third-party rights. Authorised flows to sources, the AI model and external services are described in Privacy. The Provider does not host the Customer’s work archive. Termination disables licensed Business functions without issuing an instruction to erase local data; the app still permits local export after expiry.
2. Export path and verification
In the Business app, open Account → Export and deletion → Request export for the available export flow, choose a destination you control and retain the copy outside the app’s data; check that it is readable. For local portability, also use Management → Portability where provided by the installed version. Requesting an operation does not prove export completion: check the outcome. Do not email passwords or tokens or export them in plaintext.
3. Provider-held copies
For copies actually held by the Provider on the Customer’s behalf, the return/export window is 30 days from termination. This is configurable for future offers: any different period must be communicated and agreed before applying it to the relationship, without retroactively reducing acquired rights. After the window, the Provider deletes or returns those copies under instructions and applicable duties, recording legally required exceptions. Data and copies on the Customer’s computer remain theirs without an expiry date; this window does not limit local export.
4. Separate retention
Administrative documents and contractual evidence may be retained for applicable duties and protection of rights, with limited access; this does not justify general retention of Customer content. Received statistics have the 180-day period and deduplication keys the 91-day period in Privacy. Copies at Customer-selected services follow the relevant contract.
5. Separate deletion
Cancellation does not erase data. Before Delete account, save and verify copies you wish to retain. Local deletion and external revocation have separate outcomes to check in the final receipt; copies outside app control are not erased automatically. See Delete a Business account.
For information: info@omniagents.it.